We have different return timings and procedures, depending on why you need to return your product to us.
For items bought online or over the phone, unwanted items can be returned even if you have opened them for inspection. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging.
You have to return opened products within 14 days
Within 30 days of purchase or delivery, you may return a faulty product for an exchange or refund.
Within product’s guarantee period (normally 12 months from purchase or delivery), we will offer you a prompt repair service. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
Damaged or Incorrect Product
If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you.
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.