We have different return timings and procedures, depending on why you need to return your product to us.
For items bought online or over the phone, unwanted items can be returned even if you have opened them for inspection. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging.
You have to return opened products within 14 days
Within 30 days of purchase or delivery, you may return a faulty product for an exchange or refund.
Within product’s guarantee period (normally 12 months from purchase or delivery), we will offer you a prompt repair service. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
Damaged or Incorrect Product
If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you.
You can arrange free product collection and refund, or an exchange or repair, by contacting our customer service team.
Return items conditions
Buyers may be liable for loss in value of the item if it's returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. In the event that an item is returned used or damaged, we might provide a partial refund to account for the loss in the item's value.
This applies when the loss in value is due to handling of the goods which was not necessary for checking the condition, properties, or mode of operation.
Decline your return request – Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns. Or, if you missed the seller's deadline to start a return.
Get your refund
Once the item is delivered to the seller, your refund should be processed within 2 business days. Your refund will be sent to your original payment method and funds are usually available within 3-5 business days.
#Note on PAYPAL PAYMENT:
PAYPAL no longer refund transaction fee ( approx 3% ) on any refund, we can only refund what we receive.
No transaction fee on Bank transfer payment.
General return requirements:
Same or unaltered condition (not an exhaustive list):
Returns and exchanges can only be processed with proof of purchase. This can be the sales receipt, a bank statement or an online sales invoice.
If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, we the seller might deduct from the refund to cover the loss in the item's value.
Offer you a partial refund and let you keep the item – This can be a good compromise when you're not completely satisfied with your purchase – for example, if it arrived with a minor scratch – but you're happy to keep it.
Postage cost is not refundable.